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Have a question? We're here to help! Take a look at the different options and select the one that is most relevant to your query.

Frequently Asked Questions

In you have general questions about FloatMe, the FloatMe app, your membership or Floats, the FAQ section is a great place to start.

Go to FAQ's

Contact Member Experience

If you can't find the answer to your question in the FAQ's section, you can submit a request to our Member Experience team.

Submit a request

MVP Card Credit Reporting Disputes

If you believe that we have reported inaccurate information about your Secured Account or Charge Card Account to a credit bureau or other consumer reporting agency, notify us in writing at FloatMe Disputes Department, c/o Bond Financial Technologies, 584 Castro St #2155, San Francisco, CA 94114-2512. When you write, tell us the specific information that you believe is incorrect and why you believe it is incorrect.